At Family Hut, your satisfaction is our top priority. We are committed to ensuring you have a seamless shopping experience, and our refund and returns policy is designed with your convenience in mind.

Refund and Returns Policy Highlights

1. Freshness Guaranteed: If an item does not meet your expectations for quality or freshness, we’ll make it right with a hassle-free refund or replacement.
2. Quick Resolutions: Contact us within 7 days of receiving your order to report any issues—our team is ready to assist you.
3. Damaged or Incorrect Items: If you receive damaged, defective, or incorrect items, we’ll arrange for a replacement or refund promptly.
4. Flexible Process: Simply provide a photo of the item and your order details, and we’ll take care of the rest—no questions asked.
5. Exclusions: For health and safety reasons, we cannot accept returns on perishable goods unless they are damaged or spoiled.

How to Request a Refund or Return

• Step 1: Email us at familyhutjp@gmail.com with your order details and a brief description of the issue.
• Step 2: Attach a photo of the item for quicker processing.
• Step 3: Our team will review your request and respond within 24 hours with the next steps.

We’re here to make your shopping experience worry-free. Shop confidently at Family Hut, where every item is backed by our promise of quality and care!