At Family Hut, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the data you provide when visiting our website, shopping online, or interacting with our services.

By using our website, you agree to the terms of this Privacy Policy. If you have any questions, please don’t hesitate to contact us.

Information We Collect

We collect personal and non-personal information to provide you with the best possible shopping experience.

1. Personal Information

When you shop with us, register on our website, or contact our support team, we may collect:

• Name
• Address
• Email address
• Phone number
• Payment details (processed securely)

2. Non-Personal Information

We collect non-identifiable information automatically, such as:

• Browser type
• Device type
• IP address
• Pages visited on our site
• Time spent on our website

How We Use Your Information

Your information is used for:

1. Order Processing: To fulfill and deliver your orders efficiently.
2. Customer Support: To respond to your inquiries and provide assistance.
3. Personalized Experience: To tailor product recommendations and promotional offers to your interests.
4. Marketing: To send newsletters, promotions, and updates if you opt-in.
5. Improvement: To analyze website performance and enhance user experience.
6. Legal Compliance: To meet legal or regulatory obligations as required.

How We Protect Your Data

We implement stringent security measures to protect your information:

• Secure Socket Layer (SSL) encryption for data transmission.
• Firewalls and malware protection for our servers.
• Limited access to personal data, restricted to authorized personnel.
• Payment data processed only through trusted, PCI-compliant payment gateways.

Cookies Policy

We use cookies to enhance your browsing experience:

1. Essential Cookies: Required for website functionality, such as shopping cart operation.
2. Performance Cookies: Help us analyze website performance and improve usability.
3. Marketing Cookies: Tailor advertisements and promotions to your preferences.

You can manage or disable cookies through your browser settings. However, some features of the website may not function correctly without cookies.

Third-Party Sharing

We respect your privacy and do not sell or rent your information to third parties. However, we may share data with trusted third parties for:

• Order Fulfillment: Shipping companies to deliver your order.
• Payment Processing: Secure payment gateways to complete transactions.
• Analytics and Marketing: Tools like Google Analytics to analyze site traffic.

These third parties are bound by strict confidentiality agreements and can only use your data for specified purposes.

Your Rights

You have the following rights regarding your data:

1. Access: Request a copy of the personal data we hold about you.
2. Correction: Update or correct inaccurate information.
3. Deletion: Request deletion of your data, subject to legal or operational requirements.
4. Opt-Out: Unsubscribe from marketing communications at any time.
5. Data Portability: Request a copy of your data in a portable format.

To exercise your rights, please contact us at support@familyhut.jp.

Data Retention

We retain your data only as long as necessary to:

• Fulfill your orders.
• Provide customer service.
• Comply with legal obligations.

When no longer needed, we securely delete or anonymize your data.

Children’s Privacy

Family Hut does not knowingly collect personal data from individuals under the age of 16 without parental consent. If we discover that we have inadvertently collected such information, we will delete it promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please review it periodically for updates. The effective date of the current policy is displayed at the top.

Contact Us

If you have questions or concerns about our Privacy Policy, please contact us:

• Email: familyhutjp@gmail.com
• Phone: +81 070-9174-1274
• Address: 〒290-0054 1-13-7 Goi Chuo Higashi, Ichihara City, Chiba Prefecture 〒290-0054 – 千葉県市原市五井中央東１丁目13−７

Your privacy is important to us, and we’re dedicated to protecting it every step of the way. Thank you for trusting Family Hut!