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We Value Your Feedback

At Family Hut, we are committed to providing you with the best grocery shopping experience. Your feedback helps us improve and serve you better. Whether you have a complaint, suggestion, or a general query, we are here to listen and address your concerns.

How Can We Help?

Complaints

If you’ve experienced any inconvenience or issues with our products, services, or delivery, please let us know. Your concerns are our priority, and we’ll do our best to resolve them promptly.

Suggestions

Have an idea to make Family Hut even better? We’d love to hear it! Whether it’s about new products, website features, or services, your input is invaluable to us.

How to Reach Us

Online Form: Use the complaint & suggestion form below to share your thoughts. Please provide as much detail as possible to help us address your feedback effectively.
Email Us: Send us an email at familyhutjp@gmail.com with your feedback.
Customer Service: Call us at tel: 070-9174-1274 during business hours for immediate assistance.

What Happens Next?

Acknowledgment: Once we receive your feedback, you will get a confirmation email or call.
Investigation: We’ll thoroughly review your complaint or suggestion and take the necessary steps.
Resolution: We aim to provide a resolution within 48 hours for most concerns. Complex issues may take a little longer, but we’ll keep you updated throughout the process.