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Have Question?
You have any questions to contact us the Family Hut.
POLICY INFORMATION
If you receive a damaged or incorrect item, please contact us within 7 days of delivery. We’ll arrange a return or refund promptly.
Yes, we provide convenient home delivery across Japan. Simply place your order online, and we’ll bring it to your doorstep.
Delivery charges depend on your location and order size. Free delivery is available for orders exceeding a certain amount—check our shipping policy for details.
Yes, you can choose a delivery time slot that suits your convenience during checkout.
Yes, we offer a selection of organic, gluten-free, and other specialty products. Check our “Organic & Specialty” section for more details.
PAYMENT INFORMATION
We accept major credit and debit cards, PayPal, bank transfers, and popular digital wallets like PayPay and LINE Pay.
Yes, we use industry-standard encryption and secure payment gateways to ensure your personal and payment details are fully protected.
Currently, we do not offer cash-on-delivery services. All payments must be made online at the time of purchase.
All payments are processed in Japanese Yen (JPY). Any currency conversions depend on your bank or payment provider.
If your payment fails, please double-check your payment details. If the issue persists, contact our customer support for assistance.
Get In Touch
You can contact us or come visit our physical store anytime!
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