We’re Here to Listen!

At Family Hut, your satisfaction is our priority. Whether you have a concern about our service, a product, or a delivery experience, or if you’d like to share ideas for improvement, we’re here to listen. Your feedback helps us grow and serve you better.

Submit Your Feedback

We encourage you to share:

• Complaints: Let us know if something didn’t meet your expectations. We’re committed to resolving issues promptly.
• Suggestions: Have an idea to enhance your shopping experience? We’d love to hear your thoughts.

How to Share Feedback

1. Online Feedback Form
Fill out the simple form below with details about your complaint or suggestion. The more information you provide, the quicker we can assist.

2. Email Us
Reach out directly at support@familyhut.jp with your feedback. Please include any relevant details like order numbers or product names.

3. Call Our Support Team
If you prefer speaking with us, call our customer care team at tel:070-9174-1274 during business hours.

Our Process

1. Acknowledgment: We’ll confirm receipt of your feedback.
2. Investigation: We’ll review the details and look into the matter.
3. Resolution: We aim to resolve complaints within 48 hours and will notify you of the outcome. Suggestions will be considered for future improvements.

Thank You for Helping Us Improve

Your input is invaluable to us. Together, we can make Family Hut better for everyone. Thank you for taking the time to share your thoughts!