Shipping Policy

At Family Hut, we are committed to delivering your favorite groceries quickly, reliably, and affordably. Our Shipping Policy outlines everything you need to know about how we get your orders from our store to your doorstep.

Delivery Areas

We deliver to all major cities and regions across Japan, ensuring that every customer can enjoy our high-quality products. Remote areas may have extended delivery times, but rest assured, we aim to reach you wherever you are.

Delivery Times

• Standard Delivery: Orders are typically delivered within 2–5 business days after order confirmation.
• Same-Day Delivery: Available for select locations if orders are placed before 12:00 PM. Check availability during checkout.
• Custom Scheduling: Choose a delivery date and time slot that works best for you when placing your order.

Shipping Costs

• Standard Shipping Fee: ¥500 for orders under ¥5,000.
• Free Shipping: Available for orders over ¥5,000.
• Express Delivery: Additional ¥800, applicable for expedited delivery requests.

Order Tracking

Once your order is dispatched, you’ll receive a tracking number via email or SMS. Use this to monitor your delivery status in real time.

Packing and Handling

We take great care in packing your items to ensure they arrive fresh and intact. For perishable items, we use insulated packaging with ice packs when necessary.

Delivery Conditions

• Please ensure someone is available to receive the package during the selected time slot.
• If you miss a delivery, our courier will leave a notification for rescheduling.

Delivery Restrictions

• Orders containing alcohol or age-restricted items require proof of age upon delivery.
• Certain remote areas may not be eligible for same-day or express delivery services.

Shipping Policy for Returns and Refunds

If there’s an issue with your order, such as damaged or incorrect items, please refer to our Refund and Returns Policy. Shipping costs for returns due to our error will be covered by Family Hut.

Sustainability Commitment

We’re committed to eco-friendly practices, using recyclable and biodegradable packaging materials whenever possible to reduce environmental impact.

Contact Us for Assistance

For any questions regarding your delivery, contact us at:

• Email: familyhutjp@gmail.com
• Phone: +81 070-9174-1274
• Operating Hours: Monday to Saturday, 9:00 AM – 6:00 PM

At Family Hut, we strive to make your online grocery shopping experience seamless and stress-free. Shop now and enjoy fast, reliable delivery of brilliant quality items, right to your door!